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Customs Service Charter

Director’s Foreword

Somalia Customs laws require that importers pay customs duties, which fund a range of government programmes and community services, such as education, welfare, health, defence. We are implementing a modern customs system based on self declaration of goods. As part of this system we provide services to help you pay your duties.

The Ministry of Finance Development and its Customs Department operates on the fundamental principle that the trading community and travellers will act in accordance with the law when they are treated with respect and fairness and provided with all the information, advice, assistance and other services they need to comply with their obligations.

The purpose of this Charter is to outline the services Customs provides, inform the Department’s clients of the quality of the service they can expect from their dealings with Customs, and what they, in return, can do to help the Department deliver on its commitments.